Mexico Implements Nationwide Ticketing Reforms Following Ticketmaster Mishandling BTS Sale

After over 1 million people attempted to buy tickets for BTS’s three performances in Mexico this coming May, the Mexican Federal Consumer Protection Agency (PROFECO) has applied new ticketing regulations. These strictures will directly oppose Ticketmaster, which handled the BTS sale.

The reforms:

• Ticketing companies will be required to inform purchasers of places, dates, times, artists, and a venue map with clearly marked sections and availabilities.

• Prices will be required to remain fixed and not increase at the time of purchase.

• Companies must share refund details in the event of a cancellation.

• They also must let purchasers know of any changes made to event conditions at least 24 hours before the run date.

• Pre-selection of add-ons like VIP packages is banned. Such services must be optional.

Ticketmaster:

• PROFECO has stated that Ticketmaster violated Mexican law during the BTS sale.

• PROFECO Head Ivan Escalante has reached out directly to Ticketmaster to address the issue, allowing them to present arguments on how to move forward in the wake of the allegations.

• Escalante also reached out to second-hand dealers such as StubHub to ensure they follow the new guidelines.