Attendees of Taylor Swift’s Vancouver Show May be Refunded for Obstructed View Seats

Thanks to an agreement between Consumer Protection B.C. and StubHub Canada, those who purchased obstructed-view tickets to Taylor Swift’s Eras Tour stop in Vancouver may be able to claim a refund. Ticket holders must show that the obstructed view was not disclosed when they paid for the seats.

Background:

• There were tickets branded as “no view,” which meant they only allowed a view of screens and not the stage.

• These tickets were originally on sale for $16.50.

• Scalpers raised those prices by as much as 150%.

• Purchasers of these scalped tickets on Stubhub were not notified of the obstructed view.

The consequences:

• An investigation was conducted into StubHub following the incident that revealed the non-disclosure of the obstructed views.

• Omitting such information is against Canada’s Ticket Sales Act, prompting the requirement to offer refunds.

• Ticket buyers eligible for refunds will be contacted by May 1, 2026.

• StubHub has agreed to better reveal ticketing information, including the original face value of the ticket, its fees, service charges, and refund guarantees.

• StubHub must also pay $6,000 in inspection fees to Consumer Protection B.C. and $2,500 to the Consumer Advancement Fund.

What they said:

• Louise Hartland, Director of Public Relations at Consumer Protection B.C: “We are here to ensure ticket purchasers have protections under the law and the law is followed. That includes secondary ticket platform operators and sellers disclosing the face value of a ticket and offering refunds when events are cancelled, or the ticket doesn’t match what was advertised.”