FTC Directs StubHub to Pay Fans $10 Million Over Misleading Pricing

StubHub must pay $10 million to fans after the Federal Trade Commission (FTC) found its ticket pricing practices deceptive.

Deceptive how?

• The ticket exchange and resale platform was found to have violated the FTC’s Rule on Unfair or Deceptive Fees by advertising tickets without clearly disclosing all mandatory fees upfront.

• The FTC sent a warning letter to StubHub in May 2025 over its actions.

Settlement:

• StubHub must pay $10 million to eligible consumers to settle its alleged violations of the FTC Act.

• Those consumers are split into two groups who purchased tickets for live events in the US between May 12 and May 14, 2025.

• The first group includes those for whom the total ticket price was not advertised on the initial pricing.

• The second group includes everyone else who bought tickets during that timeframe.

What they said:

• Christopher Mufarrige, Director of the FTC’s Bureau of Consumer Protection: “The Commission’s Fees Rule makes it very clear that the total price of live-event tickets must be disclosed up front to enable consumers to make fully informed purchasing decisions. Price transparency is essential to a free and competitive marketplace. Today’s settlement underscores the Commission’s commitment to ensuring that consumers pay the price they are promised.”