Eventim Germany to Issue €20 Vouchers to Customers Following Lawsuit
The class action related to COVID-era refunds
A 2022 class-action against CTS Eventim in Germany has been settled, with the ticketing company forced to offer 5,000 ticket buyers a €20 voucher each.
The dispute:
Customers in the class action were represented by VZBV, the Federation of German Consumer Organisations.
They claimed they’d only been offered partial refunds for shows canceled during the pandemic, not full refunds.
Customers who registered for inclusion in the suit before January 9, 2026, are entitled to a €20 voucher, regardless of the price of the original ticket.
As a result of the compensation settlement, the lawsuit against Eventim has been withdrawn.
Compensation:
Eligible customers have until July 15, 2026, to apply for a voucher.
It must be redeemed before December 31, 2029.
Eventim has set up a site to process claims.
A 2022 class-action against CTS Eventim in Germany has been settled, with the ticketing company forced to offer 5,000 ticket buyers a €20 voucher each.
The dispute:
Customers in the class action were represented by VZBV, the Federation of German Consumer Organisations.
They claimed they’d only been offered partial refunds for shows canceled during the pandemic, not full refunds.
Customers who registered for inclusion in the suit before January 9, 2026, are entitled to a €20 voucher, regardless of the price of the original ticket.
As a result of the compensation settlement, the lawsuit against Eventim has been withdrawn.
Compensation:
Eligible customers have until July 15, 2026, to apply for a voucher.
It must be redeemed before December 31, 2029.
Eventim has set up a site to process claims.
A 2022 class-action against CTS Eventim in Germany has been settled, with the ticketing company forced to offer 5,000 ticket buyers a €20 voucher each.
The dispute:
Customers in the class action were represented by VZBV, the Federation of German Consumer Organisations.
They claimed they’d only been offered partial refunds for shows canceled during the pandemic, not full refunds.
Customers who registered for inclusion in the suit before January 9, 2026, are entitled to a €20 voucher, regardless of the price of the original ticket.
As a result of the compensation settlement, the lawsuit against Eventim has been withdrawn.
Compensation:
Eligible customers have until July 15, 2026, to apply for a voucher.
It must be redeemed before December 31, 2029.
Eventim has set up a site to process claims.
👋 Disclosures & Transparency Block
This story was written with information from IQ Magazine.
We covered it because it’s news regarding a major ticketing company.
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